• All values of currency on this site are in GBP £ Sterling (Great British Pounds Sterling)

• Please submit your order as normal 

• Postage and Package includes all charges, there are no additional charges added, although you may need to enquire about your local Customs & Excise charges in your country before placing your order

• US residents can purchase up to approximately £140.00 ($200) before you have to pay duty, depending on the current rate of exchange

• All orders will be sent by Air Mail International Recorded post and will require a signature on delivery

• Please allow up to 28 days for delivery on receipt of payment

• For further details contact us at websales@the-sensual-world.com 

• Credit Cards - Master Card, Visa, Visa Delta, Switch and Solo can be used via PayPal

• Personal cheques made payable to The Sensual World

• UK  crossed Postal Order

• UK Cash - (Please ensure you take appropriate precautions i.e. send by registered post)

• All goods remain the property of The Sensual World Nail Care until full payment is received for the goods ordered

Once your order is received, We will send you a confirmation invoice via email, if you don't receive this email within 12 hours please contact us and we will confirm your transaction.

We use Royal Mail for all of our postal services and we are subject to their terms and conditions and prices.  Overseas deliveries are sent by Royal Mail or Parcel Force.

Deliveries are sent by 1st/2ndClass Recorded delivery as chosen by you at the time of ordering.   You will receive your order within 2-4 days (1st class), 4-10 days (2nd class) on receipt of payment*

Delivery charges are based on size and weight, with a minimum charge of £1.66

For orders outside the United Kingdom please allow up to 28 days for delivery.
Delivery charges are based on size and weight, with a minimum charge of £6.00

Notes: 
*   if you are paying by cheque ensure that you write your name and address, goods will be despatched on clearance (usually 4 working days)

We are UK distributors for Nailite Inc products but are not connected with them.
This site and any contract made by a user of this site is governed by the laws of the United Kingdom. You hereby consent to the exclusive jurisdiction of the English courts in all disputes arising out of or relating to the use of this Web site.   Use of this Web site is unauthorised in any jurisdiction that does not give effect to all provisions of these terms and conditions.

• We are a United Kingdom company and charge for our products in GBP £ (Great British Pounds) at the current rate of exchange.

• Any dispute arising from currency issues will not be accepted by The sensual World as we have taken all possible steps to alleviate any confusion over currency exchange.

• If you are concerned about currency conversion please use the following website: www.xe.com 

• In normal circumstances we will deliver as stated within 1-4 days for 1st Class Recorded Delivery or 4-10 days for 2nd Class Recorded Delivery, and up to 28 days for International orders - on receipt of payment.

• However there may be times when this may not be possible to meet.  We will ensure that you will receive your goods within a maximum of 30 days, or contact you in extreme circumstances to arrange a suitable delivery time.  If you are not happy with the alternative delivery date, you will be offered a complete refund.

• Postage rates are subject to change without notice, as we deal with a third party and are in no way able to influence their pricing policy.

• Post and package rates start from £1.66 for 1st Class Delivery , and from £5.00 for International orders.  These rates are calculated by our shopping cart and are purely calculated on the weight of the goods ordered.  Any additional cost for your delivery will be taken care of by The Sensual World

• Shipping for Channel Islands will be charged from £1.66 and depending on the weight of the order.

• The only exception to the above clause will be for International orders, where you exceed your allowed Customs & Excise allowed quota for receiving good in your country of origin.  US customers are allowed to order up to $200.00 before you have to pay import duty on your goods.  The Sensual World will not be held responsible for payment of Import Duties.  

• For International orders outside the USA, please contact your relevant Government department for advice on Import levels for goods from the United Kingdom.

• Customers in the European Union are not subject to Customs charges for goods from the United Kingdom.

• From time to time, some items may be out of stock, with ourselves and our suppliers.  If it is possible to substitute  a suitable alternative, in the interests of sending out an order, we will do this for you.

• If you are not happy with your substitution you may return it within the Returns Conditions set out below. 

• If you decide to cancel your order before it has been despatched a fee of 5% will be deducted from your refund to cover the cost of administration and Credit Card processing fees.

We will accept products back on the following conditions:

• The customer must contact us within 7 working days.  This starts the day after the receipt of the goods.  You may contact us by email, Fax or normal mail. (Please see below  for contact details for customer service)

• Telephone cancellations will not be accepted as we require a cancellation in writing.

• The product being returned must not be tampered with in any way.

• We will not accept products that have been used, any opened packages or seem to be damaged deliberately in any way.

• If you decide to cancel your order, within the 7 day cooling off period, and have adhered to the return clauses above, we will refund your money within 30 days of the date of the cancellation.

• If you do not return the goods within the 30 days after the cancellation, we may impose a charge for the collection of the goods, and deduct this from the refund. 

• You are however responsible for the safe delivery of the return product.

• If in the unlikely event you receive your goods in a damaged state, you are covered by Postal insurance up to £28.00,  you must inform us within 7 days of receipt of goods, by email to enable us to pursue a claim against Royal Mail.  This does not affect your statutory rights as a consumer.

• In the unlikely event of your goods being faulty we will offer to replace these goods at no extra charge, or we will offer you a full refund.  The faulty or damaged goods will be required to be returned, to enable us to claim off our suppliers or our shipping agents.  Ensure that you email us to advise of faulty goods up to seven days after you have received your goods.  We will not refund if you do not inform us after this period of time, under any circumstances.  This does not affect your statutory rights as a consumer.

• When you email us for a return, we will give you a reference number.  Please ensure you quote this number, with you returned item.

• We charge a handling & Administration fee of 15% of the total order if you decide to cancel your order and return your products.  This does not include any postage & package fee, as we will not refund these charges.

• Any goods returned that have been tampered with in any way will be charged at 50% of the value of the products.  As these goods are no longer legally available for resale as new.

• This does not affect your statutory rights as a consumer.

Return of Pre-recorded Video

• In accordance with the UK Distance Selling Regulations 2000 paragraph 6.1 article (e) we do not accept the return of pre-recorded videos & DVD under any circumstances. 

• If you have received a faulty video you must inform us with seven working days, a replacement will be sent to you, on receipt of the faulty video or your money refunded if we are out of stock. 

Return of Electric Nail Files

Due to the nature of Electric Nail files we are unable to accept the return of this product if the outer packaging has been opened.  This is due to health, safety and hygiene reasons.  If you decide to return your file and the outer packaging has not been tampered with, please return in accordance with our returns terms and conditions.

If your Electric Nail file is faulty please contact us and we will have your nail file replaced were applicable under the manufacturers warranty.

This does not affect your statutory rights as a consumer.

Legal Disclaimer

This site is a UK site,  and any contract made by a user of this site is governed by the laws of the United Kingdom. You hereby consent to the exclusive jurisdiction of the English courts in all disputes arising out of or relating to the use of this Web site.  All prices on this site are inclusive of Value Added Tax. All transactions on this site are made in the currency of the Great British Pound Sterling (GBP£). 

Unsolicited Email

The Sensual World  will not contact you unless:

• You have consented to do so when you ordered your goods.  You have the option to agree or disagree to further reasonable communication from The Sensual World on the order form.

• Your payment has not been received 14 days after your order (You will be advised that your payment has not been received for security reasons, no further reminder will be sent).

If in the unlikely event that you need to contact our customer services, we will endeavour to respond to any complaint within five working days.

You can contact us by any of the following methods:

• Your contact is the Customer Service Department

• Telephone 0845 094 1174 available Monday to Friday 10am to 5pm GMT.  Calls are charged at Local rates throughout the the United Kingdom.  International number +44 1723 371524 charged at International rates outside the United Kingdom.

• Email - websales@the-sensual-world.com
•  
•  Postal address: 
   
  Customer Services
  The Sensual World Nail Care
  Suite 4
  4 Esplanade Gardens
  Scarborough
  YO11 2AW
  United Kingdom
  
  • Phone 0845 094 1174 (Lo Call Rate)
  • International: +44 1723 371524

  
  Privacy Policy 

  We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (In accordance with the Privacy & Electronic Communications Act passed into law 11 Dec 03) - “We do not send random marketing emails to personal email addresses (spam)) and according to SafeBuyCode of Practice.

  We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.
  We will not e-mail you in the future unless you have given us your consent.
  We will give you the chance to refuse any marketing email from us or from another trader in the future.

  Information collected

  • your name
  • business name (if applicable)
  • address
  • phone number
  • Fax number (if applicable)
  • email address

  Individuals who elect to be contacted with periodic news and product updates will occasionally be contacted by The Sensual World for those purposes. Information submitted will not be sold or shared outside of The Sensual World.

  We will never collect sensitive information about you without your explicit consent.

  The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

  The personal information which we hold will be held securely in accordance with our internal security policy and the law and the SafeBuy Code of Practice.

  The Sensual World web servers collect basic information about the use of the site. This information lacks any personal identification and is aimed at understanding in a broad sense how our customers use the site and what they find useful.  This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

  • Information collected
    • your I.P. address or ISP server (to determine the country of origin)
    • Referring URL
    • pages visited whilst using our website

  We pledge that no unauthorised information will be collected, that the information we do have will be used solely by The Sensual World to better meet the needs of our customers. We will not share or sell personal customer information to other organizations or entities and we will always strive to assure the security of our business systems and the data contained in them.

  Please note that in places on the Sensual World site, there may be links to other sites. The Sensual World  bears no responsibility for content or practices of these other Separate and distinct businesses. The links are provided because we feel the companies linked to may be of interest to our readers.

  For further information on our terms and conditions or our privacy policy please contact:

  Customer Services
  The Sensual World Nail Care
  Suite 4
  4 Esplanade Gardens
  Scarborough
  YO11 2AW
  
  United Kingdom

  • Phone 0845 094 1174 (Lo Call Rate)
  • International: +44 1723 371524